Orchcom AgentRetail & E-commerce
Not a tool · Not a dashboard · A runtime.
Online commerce in Southeast Asia is growing 15-20% per year, but most shops still process inboxes manually — replies, order tracking, returns. Our AI automates everything with native integrations to Shopee, Lazada, Haravan, Sapo, and TikTok Shop.
From browse to checkout — one runtime, every decision.
One runtime orchestrates discovery, order, and fulfillment across every system — governed, traced, executed live.
Measurable Impact
Outsized ROI proven by AI automation across deployments
Requests automated
Conversion rate lift
Support cost reduction
Always running
Strategic Challenges
Modern commerce faces unique competitive pressures only advanced AI can resolve at the root.
Inbox Overflow
Hundreds of messages per day across Shopee, Lazada, Facebook, Zalo. Replies are late, customers wait, conversion suffers.
Endless Order Tracking
'Where's my order?' — asked hundreds of times a day. Staff lose hours on manual lookups.
Complex Returns
Size swap, color swap, refunds — every case is different. Manual processing is error-prone and slow.
High Cart Abandonment
74% of carts get abandoned because guidance is late, sizing isn't clear, or shipping questions go unanswered.
Orchcom · Solutions for Retail
Design, operate, and scale intelligent commerce experiences on a conversational substrate.
Multichannel Inbox Reply
AI replies to messages from Shopee, Lazada, Facebook, Zalo, TikTok Shop in parallel. Seconds-fast, 24/7.
Smart Product Recommendations
AI suggests products based on intent, compares options, advises on sizing — conversion up 30%.
Automated Order Tracking
When a customer asks about their order, AI looks up the shipping status instantly and replies in detail.
Automated Returns Handling
Walks customers through the process, creates return requests, notifies on receipt. Cuts processing time 50% per case.
Closing & Upsell
AI proactively engages browsing customers, suggests bundles, free-shipping uplifts to boost AOV.
Native Integrations
APIs for Haravan, Sapo, Shopify, WooCommerce, Nhanh.vn. Real-time sync of products, inventory, and orders.
"We used to have 4 support reps drowning in inbox volume. Now AI handles 80%, reps only handle complex cases. Quality improved while cost dropped 60%."
Nguyen Thi Huong
E-commerce Director @ Domestic cosmetics brand
The problem is not data. The problem is coordination.
Orchexa — the operating layer for enterprise intelligence. A runtime that unifies data, orchestrates agents, and executes decisions under one governed control plane.
Runtime
Multi-agent
Control plane
Governed
Deployment
Sovereign
Unit of value
Decision delivered