Q: Won't phone surveys annoy customers?

Surveys are short (<2 minutes). The AI asks 'do you have 2 minutes?' before starting. If a customer is busy, it offers to call back. Refusal rate is around 30%.

Q: How does the AI understand open-ended answers?

Using NLP it (1) transcribes accurately, (2) classifies by theme (price, quality, service...), (3) extracts main points. You receive both recording and summary.

Q: Can questions be customized per product or service?

Yes. Build multiple survey templates, each tied to a trigger: bought product A → ask about A; used service B → ask about B. The AI selects the right template automatically.

Q: How does the detractor alert work?

When the AI detects NPS below 6 or negative sentiment, it (1) alerts the team via Slack/email, (2) creates a ticket in your CRM/helpdesk, (3) attaches recording and summary — full context for immediate callback.

Q: What's the cost per survey?

Roughly $0.05-$0.10 per call (1-2 minutes), depending on length. Compared to traditional survey agencies ($1-$2/call), savings are dramatic. Subscription pricing reduces cost further.

Question 1

Won't phone surveys annoy customers?

Accepted Answer

Surveys are short (<2 minutes). The AI asks 'do you have 2 minutes?' before starting. If a customer is busy, it offers to call back. Refusal rate is around 30%.

Question 2

How does the AI understand open-ended answers?

Accepted Answer

Using NLP it (1) transcribes accurately, (2) classifies by theme (price, quality, service...), (3) extracts main points. You receive both recording and summary.

Question 3

Can questions be customized per product or service?

Accepted Answer

Yes. Build multiple survey templates, each tied to a trigger: bought product A → ask about A; used service B → ask about B. The AI selects the right template automatically.

Question 4

How does the detractor alert work?

Accepted Answer

When the AI detects NPS below 6 or negative sentiment, it (1) alerts the team via Slack/email, (2) creates a ticket in your CRM/helpdesk, (3) attaches recording and summary — full context for immediate callback.

Question 5

What's the cost per survey?

Accepted Answer

Roughly $0.05-$0.10 per call (1-2 minutes), depending on length. Compared to traditional survey agencies ($1-$2/call), savings are dramatic. Subscription pricing reduces cost further.

AI Survey & NPS

Routing across frontier models.

Key Capabilities

Automated Voice Surveys

Real-time NPS Capture

Sentiment Analysis

Flexible Open-ended Questions

Issue Alerts

Insight Dashboard

Smart Segmentation

Closed-loop Feedback

Quick deployment process

Data connection

AI deep training

Multi-channel deployment

Revenue optimization

Frequently asked questions

The problem is not data. The problem is coordination.